Privacy Policy

1. Introduction

Tradylon d.o.o. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ShipmentPlanner service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and business details
• Account credentials (username, password)
• Payment and billing information
• Communication preferences

2.2 Business Data

When you use ShipmentPlanner, we collect and store:

• SKU information and product details
• Warehouse and shipment data
• Pallet configurations and packing instructions
• Shipment plans and documentation
• Usage data and analytics

2.3 Technical Information

We automatically collect certain information about your device and usage:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and features used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the ShipmentPlanner service
• To process your transactions and manage your account
• To optimize pallet configurations and shipment planning
• To generate required documentation and labels
• To communicate with you about service updates and support
• To improve our services and develop new features
• To ensure security and prevent fraud
• To comply with legal obligations
• To send marketing communications (with your consent)

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email and communication services
• Analytics and performance monitoring
• Customer support tools

4.2 Amazon Integration

When you use Amazon Shipment Template exports, we may share necessary shipment data with Amazon in accordance with their terms and your instructions.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers within the European Union
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights Under GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided in Section 11.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax, accounting requirements)
• Resolve disputes and enforce agreements
• Maintain business records

When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze usage patterns and improve our service
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

9. International Data Transfers

Your information is primarily stored and processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Privacy Shield certification (where applicable)

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of ShipmentPlanner after changes are posted constitutes your acceptance of the updated Privacy Policy.